Terms & Conditions
These are the current Terms & Conditions applicable in relation to Horizon Planning & Resilience (“we”, “us”, “our”).
Engagement and Booking
A confirmed engagement means a written agreement (including email confirmation) between Horizon Planning & Resilience and the client for the provision of consultancy, training, advisory or support services on agreed dates and within an agreed scope.
Engagements will not be confirmed unless authorised for payment (for example, via a purchase order or written approval).
Once an engagement is confirmed in writing, the organisation commissioning the services becomes liable for the agreed fees, subject to the cancellation terms set out below.
Fees and Payment
Fees are agreed in advance and confirmed in writing.
Invoices are payable within 15 calendar days of the invoice date, unless otherwise agreed in writing.
Horizon Planning & Resilience reserves the right to amend fees where the scope of work changes or where additional work is requested beyond the original agreement.
Invoices may be issued in advance where required.
Cancellation, Changes and Rescheduling
Horizon Planning & Resilience reserves the right to cancel, postpone or reschedule services where necessary due to unforeseen circumstances. Where this occurs, we will seek to agree an alternative date. Where this is not possible, any fees paid for the affected work will be refunded.
Where a client cancels or postpones a confirmed engagement and no suitable rescheduling is agreed, the following cancellation charges may apply:
14 days or more’ notice – 25% of the agreed fee
7-14 days’ notice – 50% of the agreed fee
Less than 7 days’ notice – 100% of the agreed fee
Substitutions or rescheduling may be accepted at our discretion, subject to availability.
Scope of Services
Services provided by Horizon Planning & Resilience are advisory and support-based in nature. They are intended to assist organisations in strengthening preparedness, resilience, governance and compliance arrangements.
Unless explicitly stated otherwise in writing, our services do not constitute legal advice.
Online and Remote Services
Some services may be delivered wholly or in part via online or remote means, including video conferencing, telephone or email.
Horizon Planning & Resilience will take reasonable steps to ensure online and remote services are delivered effectively and professionally.
The client is responsible for ensuring suitable access to the required technology, software and internet connectivity.
Horizon Planning & Resilience is not responsible for delays or disruption caused by technical issues outside of our reasonable control.
Data Protection
Horizon Planning & Resilience does not sell, trade or rent personal information to third parties.
Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation.
Intellectual Property
All materials, documentation and content produced by Horizon Planning & Resilience remain our intellectual property unless otherwise agreed in writing.
Clients may use materials provided for internal organisational purposes only and may not reproduce, distribute or share them externally without prior written consent.
Liability
Horizon Planning & Resilience will take reasonable care in the delivery of services. However, we shall not be liable for indirect or consequential losses arising from the use of our services, except where liability cannot be excluded by law.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have any questions regarding these Terms & Conditions, please contact:
Email: horizonplanningresilience@gmail.com
Business name: Horizon Planning & Resilience